Refund policy
1. Refund Policy
REFUND & RETURNS POLICY
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so we can help resolve it.
Damaged, defective or incorrect items
If your product arrives damaged, defective, or different from what you ordered, please contact us at aussieboge.125@gmail.com within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
We may request additional information or evidence to assess the issue.
If the product is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate remedy.
Change of mind
We may accept change-of-mind returns at our discretion where the product is unused, unopened and in its original condition. Customers are responsible for return postage for approved change-of-mind returns unless otherwise agreed.
Refunds
Where a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Items damaged through misuse
We are not responsible for damage caused by misuse, accidents, modifications, improper maintenance, or use contrary to the product instructions.
Contact
For questions about returns or refunds, contact us at:
aussieboge.125@gmail.com